Refund, Return and Shipping Policy

1. Shipping Policies

  1. Reputed Courier Agencies
    To ensure your Acceldevice order reaches you quickly and in good condition, we ship only via reputed courier partners.
  2. Split Shipments
    While we strive to dispatch all items in your order together, product availability or size/weight constraints may require us to ship certain items separately. In such cases, we will notify you before dispatch.
  3. Inspect Before Accepting
    If you notice any damage to the packaging or suspect that the device is not in good condition, please refuse delivery and contact our Customer Care immediately:
    • Email: acceldevice@gmail.com
    • Phone: +91-8575968888
      Include your order reference number so we can arrange a replacement at the earliest.
  4. Order Tracking
    You can track your shipment status at any time by visiting the “Track Your Order” section on our website.
  5. Invoice & GST
    Every package (including complimentary items, if any) is shipped with an invoice listing the product price and applicable GST, as required under Indian tax regulations.

2. Shipping Partners

  • We primarily ship via FedEx and Aramex (as available during checkout).
  • For remote locations or areas outside standard coverage, we can attempt India Post EMS Speed Post on special request. However, acceptance is subject to postal inspection, and we cannot guarantee timely pickup or delivery in such cases.

3. Shipping Time / Delivery Time

  1. Fulfillment Timeline
    • We make our best effort to dispatch your order within 48hours (two business day) of receiving your order.
    • Orders placed on Sundays or public holidays are processed on the next business day.
  2. Estimated Delivery
    • Most orders arrive within 2–5 business days anywhere in India.
    • Once your shipment is picked up, you will receive a tracking number via email/SMS.
    • Delivery times may vary due to courier schedules, regional holidays, or logistical constraints. Please plan accordingly.

4. Guarantee / Warranty

  1. Standard Warranty
    • All Acceldevice units come with a 6-month standard warranty (unless otherwise specified on the product page) against manufacturing defects.
    • This warranty covers defects in materials and workmanship under normal household use.
  2. Exclusions
    • Warranty does not apply if the device has been subjected to:
      • Misuse, abuse, or neglect
      • Unauthorized modifications, soldering, or repairs
      • Improper installation (electrical polarity must be observed)
      • Physical damage (e.g., cracks, water ingress beyond design limits)
  3. Reporting Defects
    • If you suspect a manufacturing defect, notify us within 7 days of delivery by raising a support ticket on our website or emailing acceldevice@gmail.com.
    • Provide photos/videos showing the defect and your order number. Our technical team will assess and guide you further.
  4. Repair / Replacement
    • If the defect is verified, Acceldevice will replace or repair the unit at no extra cost, with shipping prepaid by us.
    • If no replacement stock is available, we will offer a 100% refund of the product price (excluding any shipping surcharges).

5. Refund & Replacement Policy

  1. Eligibility Window
    • You have 2 days (48 hours) from the date of delivery to report shipping damage, part/missing components, or manufacturing defects.
    • Raise a support ticket at [www.acceldevice.com/support] or email acceldevice@gmail.com.within this timeframe.
  2. Return Material Authorization (RMA)
    • Upon verifying your claim, we will issue an RMA number.
    • Pack the unit (with all original accessories, manuals, and packaging) and write the RMA number clearly on the shipping box.
    • Do not mark or write on the original product box itself.
  3. Inspection & Outcome
    • Once we receive the returned unit, our technicians will inspect it.
    • If deemed defective under warranty terms, we will ship a replacement immediately (shipping prepaid).
    • If we cannot replace due to stock unavailability, we will process a full refund (product price only).
    • If the unit is found to be misused or outside warranty scope, we will inform you and ship the unit back (shipping at customer’s expense).
  4. Refund Timeline
    • Refunds are processed within 7–10 business days after we confirm the unit is eligible.
    • The refund will be credited back via the original payment method (net of any payment gateway charges, if applicable).

6. Order Cancellation

  1. Cancellation Before Dispatch
    • You may request cancellation by emailing acceldevice@gmail.com. while your order status is still “Pending” or “Processing.”
    • If approved, we will refund 100% of the product price. Note: Payment gateway/ bank charges (≈2–3%) may be deducted, as these fees are non-recoverable.
  2. Cancellation After Dispatch
    • Once the order has been shipped, cancellation is no longer possible. You may return per the standard Return Guidelines (see Section 7).
  3. Invalid Cancellation Reasons
    • We cannot cancel orders for reasons such as:
      • Change of mind after dispatch
      • Perceived delay beyond estimated delivery (courier delays are beyond our control)

7. Return Guidelines

  1. Faulty or Damaged on Arrival
    • If your Acceldevice unit arrives damaged or fails within 48 hours due to manufacturing defect, follow the RMA process (Section 5).
  2. Defective Post-Inspection
    • If a defect surfaces after initial inspection but within 12 months, raise a ticket with photos/videos.
    • If repairable remotely (e.g., firmware), our team may guide you through troubleshooting.
    • If a physical replacement is needed, an RMA will be issued.
  3. Shipping Returns
    • Pack the unit in its original packaging (including foam inserts, manuals, cables).
    • Clearly mark the RMA number on the outer shipping box.
    • Ship to: